Takeover Tuesday: The Guest Experience

Takeover Tuesday features a “day in the life” of biologists, and exhibits staff at Newport Aquarium. Be sure to follow us on Instagram, Twitter and Facebook.

Hello, my name is Greg Moore, I’m a Guest Experience Supervisor here at Newport Aquarium, and I’m taking over your Tuesday!

Greg with baby gator

Baby alligator, Willard, is one of the ambassador animals at Newport Aquarium. Guests have an opportunity to meet an ambassador animal, during a daily Animal Outreach in the Stingray Hideaway lobby.

As a Guest Experience Supervisor, my focus is making sure guests have the most memorable experience, and create memories worth repeating! At the Tide Pool, guests can touch amazing creatures including sea stars, horseshoe crabs and anemones.

At Newport Aquarium, guests can Sea, Touch, and Explore… Together!

Tidepool (2)

Throughout the day, our team is stationed throughout the aquarium, to welcome guests, answer questions, and teach you about the amazing animals you’ll meet.

Shark Ray Bay Theater (2)

Denver the loggerhead sea turtle joined our morning meeting. He welcomes guests to Shark Ray Bay Theater, and often likes to hang out in that window.

I love leading the team.  It can be a stressful job, but so rewarding.  All the jobs my team does, I also will do at any given day.  In the morning, we’ll have a team clean all the acrylic throughout the aquarium, to get rid of any smudges or salt residue.  Cleaning the penguin window is the best, because they’re so active in the morning and sometimes follow the pole.

Cleaning window Penguin Palooza (2)

Some of the King penguins go for a morning swim in Penguin Palooza.

Interacting with guests, especially kids, is one of my favorite things.  To see a child’s excitement as they get to walk four feet above the shark tank, touch a shark for the first time, or even learn something new about these beautiful animals and what we can do to keep them around for future generations, is the highlight of my day!

Amazon tunnel (2)

A diver poses while in the Amazon tank.

When I was a kid, my all-time beloved animals were the penguins. So naturally, my favorite part of working at Newport Aquarium is working with the African Penguins.

Penguin House (2)

When guests visit Newport Aquarium, they can purchase a Penguin Encounter and get up close and personal with these adorable birds. 

When a guest is surprised by how they feel, about their crazy characteristics, how their population is declining, makes me proud to be a part of that. African penguins are an endangered species. The Association of Zoos and Aquariums launched the Invest in The Nest campaign to help save these endangered penguins in the wild.

InvestInTheNestInstagramCollageNumberTwo.png

So, when you come to the aquarium, I may be helping you touch a shark, teaching you about our sea turtle, or showing you some penguins. Hope to see you soon!

Plan your visit to Newport Aquarium: Things To Do, Visitor Tips, Additional Experiences, Penguin Encounters, Aquarium Activities, Shows and Feeds.

#Takeover Tuesday

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